Privacy and Terms

At EDEN. we respect your right to online privacy. Accordingly, we don’t share or sell your information to any third parties. All the information collected by EDEN. is used solely for the purpose of processing your order. If you consent, you can join our mailing list to receive online updates on sales and other news.

Terms & conditions

PAYMENT:
– EDEN accepts the following forms of payment: PayPal / Credit Card (via PayPal).

  DELIVERY (AUSTRALIA):
– All Australian orders are shipped using Australia Post.
– All orders placed on weekends, public holidays or after 2pm AEST will be dispatched the next business day.
– Please note that during periods of high demand (e.g. holidays and sale periods), delivery times can take an additional business day.
– Once your order has been dispatched, you will receive a shipping confirmation email that includes necessary information to track your parcel. Please allow 24 hours from the dispatch date for the tracking service to work.
– Australia Post delivers between 8am to 6pm on Monday through to Friday.
– Please ensure all delivery details are correct as once the parcel leaves our facility we are unable to change any information or intercept the item.
– In a rare circumstance, EDEN is not liable to refund or replace an item if your parcel is lost in transit, once it has been dispatched from our facility.
– Once your parcel is dispatched from our facility EDEN is no longer liable. In a rare circumstance if your item was lost or stolen in transit, EDEN bears no responsibility to refund or replace your item.

 DELIVERY (INTERNATIONAL):
– We deliver internationally using Australia Post's Pack & Track service. For countries outside of Pack & Tracks destinations, we will use Australia Post's Registered Post service. This service cannot be tracked.
– New Zealand customers will be charged a flat rate of $15 AUD for pack and track services.
– All other international locations will be charged a flat rate of $15 AUD for shipping services.
– Standard International Shipping can take up to 7 – 10 business days to be delivered.
– Please note that in some circumstances the addressee may be responsible for import duties and taxes on their parcel. This may be required due to the countries customs regulations and government’s policies and is the responsibility of the receiver. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
– Once your parcel is dispatched from our facility EDEN is no longer liable. In a rare circumstance if your item was lost or stolen in transit, EDEN bears no responsibility to refund or replace your item.

 CHANGE OF MIND ITEMS:
– We value each and every one of our EDEN customers and want you to be fully satisfied with your purchase. We offer credit notes for change of mind items. Please follow the below steps to have your return processed.
– Email edenmelb@gmail.com with all of your exchange details including your order number and tracking number. We will get back to you within 24 business hours with a return form for you to fill out & send back with your parcel.
– We do not accept change of mind items if you have not contacted customer support within 14 days of purchase.
– We do not accept returns on change of mind items. We also do not exchange or return sale items.
– EDEN does not cover postage for change of mind items
– We do not accept returns that have been used or are not in their original packaging. 

FAULTY AND DAMAGED GOODS:
– If a manufacturing fault occurs under normal use (not wear and tear), please email edenmelb@gmail.com  with your full name, order number and tracking number with a detailed description of the fault. A customer support member will be in contact with you within 24 business hours.
– Our customer support team will try and give the best solution depending on the matter of the fault.
– If a faulty item needs to be sent back to our Head Office it will undergo a quality review. Warranty of the product will not be honored if the item has been mistreated or if the quality control team declare the fault as general wear and tear.
– If cleared by our quality and control team, expect to receive an email outlining our analysis. If we are unable to supply you with a replacement, we can offer a store credit or refund. If a refund is required it will be provided via the form of payment used in the original transaction.
– EDEN is not liable to replace or repair any items purchased through a stockist. If an item was not purchased through EDEN directly, the customer will need to contact the stockist directly.

PRE-ORDERS:
– By pre-ordering an item, it allows you to secure an item in advance, ensuring you won’t miss out!
– Once your order has been placed, payment will be processed as normal, and you will receive email confirmation.
– As soon as your pre-order arrives to us, we will send you a shipping confirmation email that includes all necessary information to track your parcel.
– Items that are placed with pre-order items will be sent together once the pre-order arrives.
– If you have any questions relating to pre-orders please don’t hesitate to contact us at edenmelb@gmail.com

INVENTORY:
– In a rare circumstance EDEN may experience technical discrepancies causing inventory errors. If an item is sold out that you have purchased, you will hear from us as soon as the issue is brought to our attention. We are able to offer you a full refund or an alternative preferred solution.

 PRICING:
– All prices quoted are in Australian Dollars (AUD).
– EDEN reserves the right to change prices set on our website at any
time without notice.